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Terms and Conditions

Last updated on September 1,2023.

Please read these Terms and Policies carefully before you start to use our Website and before purchasing or booking any services through our Website. By using our Website, you confirm that you accept these Terms and Policies and that you agree to comply with them regardless of whether you choose to register with us. If you do not agree to these Terms and Policies, you must not use our Website in any way.

Welcome to our Online Services: https://kona.yoga (“Website”). Our online services are operated by Kona Yoga s.r.o. (“Kona Yoga”, “us”, “we” or “our” for short) whose registered address is Vajnorska 79, Bratislava, Slovakia.

“You” and “your” means you as the user of our Online Services.

We have set out the terms under which we are providing you with access to our online services. These include the terms and conditions that govern:

  • your rights to use and link to our online services (“Online Services Terms of Use”);

  • how we will use and protect information about you and

  • our booking terms and conditions and cancellation policy.

General Terms

  • All prices are in Euro (EUR).

  • The duration of the class or session is 60 or 90 minutes unless otherwise informed.

  • No-shows will be deducted from your package or balance unless the booking is canceled or rescheduled within the permitted timeframe.

  • Class package holders can apply to ‘freeze’ their package once during the package validity period via a written request online or via email to konayogini@gmail.com. In all cases, the Management has the right to ask for supporting documentation. To freeze a package a client must make the request via email 5 days prior to the freeze start date stating the duration to suspend the pass in order for the request to take effect. Suspension cannot be backdated. (However, suspensions requested for medical reasons may exceed 60 days when accompanied by a doctor’s note)

  • Your booking is guaranteed until the start time of the class, after which we will give any available spots per the waiting list.

  • The last entry is 15 minutes past the scheduled class start time. No exceptions.

  • All payments, once processed, are non-refundable with no exceptions. 

  • Special events, like courses and workshops, are not included in packages or memberships.

  • Class packages are personal to the client and are non-assignable, non-transferable, and non-refundable. In exceptional circumstances a transfer will be considered at the discretion of the Management; however, an administration fee would be applicable. A member may not loan his/her membership to be used by a third party. 

  • The Management reserves the right to periodically review their prices, charges, and fees and implement these accordingly.

 

Online Services Terms of Use

Account creation

You warrant that:

  • The Personal Data which you are required to provide when you register as a customer is true, accurate, current, and complete in all respects; and

  • You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

Pricing

The information displayed on the website related to pricing and service availability is subject to change by Kona Yoga without notice.

Online bookings

  • Pre-booked classes must be paid for in advance. We accept online payments by card, PayPal or Stripe.

Payment 

If the Online booking is paid by debit or credit card, you authorise Kona Yoga to debit the card provided by you without notice to you. When paying at the front desk, you can use any major credit or debit card. 

Cancellation policy

  • early cancellations (up to 10 hours before the start of class). You can cancel class bookings up to 10 hours in advance.

  • late cancellations (within 10 hours of the start of class). We understand that cancellations are sometimes unavoidable – but canceling late or not attending at all often stops other students from booking places in that class. If you cancel a class booking within 10 hours of the class start time, the class will not be credited back to your pass or refunded.

  • Be aware that a 1 euro processing fee for ALL cancelations is in place.

  • If you arrive 15 minutes after the class has started (or for meditation classes, any time after the class start time), you will not be able to attend the class and this will be treated as a late cancellation.

  • Please always check in at the front desk before your class, otherwise, we will charge you as a no-show.

Refund Policy 

We do not offer a by default refund to payment method for services booked in case there is no reason for the cancelation from our end. In case of cancellation of a purchased service from our end, refunds will be done only through the Original Mode of Payment. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed

Disclaimers 

Our website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless Our website and company for any direct or indirect loss or conduct incurred as a result of Your use of Our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).

 While We may reference certain results, outcomes or situations on this website, You understand and acknowledge that We make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for You as a result of these statements or any other statements anywhere on this website. If You have medical, legal, or financial questions, You should consult a medical professional, lawyer, or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions You choose to make as a result of using this website, related materials, products, courses, or the materials contained herein.

 This website is updated on a regular basis and while We try to make accurate statements in a timely and effective manner, We cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up to date. You expressly acknowledge and understand that any information or knowledge You gain as a result of using this website is used at Your own risk. If You should see any errors or omissions and would like to let Us know, please email Us at konayogini@gmail.com.

 Third-Party Disclaimer. You acknowledge and agree that We are not liable for any defamatory, offensive, or illegal conduct of any other participant or user, including You.

WARRANTIES DISCLAIMER. WE MAKE NO WARRANTIES TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, OR SERVICES MATERIALS, OR ON THIRD-PARTY WEBSITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.

 

Teaching arrangements

Kona Yoga provides yoga and meditation sessions taught by the best independent teachers. Kona Yoga also provides the space for independent teachers to provide services such as bodywork, workshops and treatments. All payments for these services are accepted by Kona Yoga on behalf of the teacher.

 

Gift cards

  • The gift card will expire 12 months from purchase. We will not refund any balance remaining and we will invalidate the card.

  • Gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards or e-gift cards.

  • If you are using a Gift Card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired. However, a Gift Card cannot be used for partial payment online.

  • We reserve the right to refuse to accept a gift card that we deem to be tampered with, duplicated, or which otherwise is suspected to be affected by fraud.

  • We reserve the right to amend the gift card and e-gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so.

  STUDIO RULES AND REGULATIONS

- All classes are non-transferable and non-refundable. No exceptions.

- Put away all equipment at the end of class.

– Students are recommended to stay hydrated during classes.

- Reserved classes must be changed or cancelled within 10 hours of scheduled time or it will be forfeited. All classes are subject to a penalty fee for a late cancel or absence. 

- Be aware that a 1 euro processing fee for ALL cancelations is in place.

- Packages can not be used by another person, it can be transferred to another person only when there is a medical reason and a person can not use a package.

- Every package comes with validity. Packages have to be completed within their validity period and are non-extendable. It is student's own responsibility to keep track of their package validity. Package validity can only be extended if you have a doctor's certification to prove that you are physically unfit, otherwise the validity will not be extended for work, travel and other personal reasons.

- All packages will not be able to put on hold. The only exception is when you provide a doctor's letter, medical certificate or any other relevant documents. Upon submission, we are only able to provide extension for your package validity based on doctor's recommendation, if it is not available, we are able to extend the validity to a maximum of 1 month.

- Students may not vary from instructed exercises.

- All injuries must be reported before each class. Any time you might get injured during a class please consider all activities and lifestyle prior to the class to judge whether it happened during a class or before.

- You should arrive at least 10 minutes prior to class. If you are not physically present and have not signed in within five minutes before the start of your scheduled class, your spot may be released to an individual on the waitlist.

CONTACTING US BY TELEPHONE AND EMAIL

Contacting us by telephone
We do not record telephone conversations or calls that you make to us.  During calls, we may however collect the following information:

  • Name

  • Contact details

  • Your Kona Yoga account email address

We process this information because it is necessary for the performance of our contract with you, and to enable us to deliver services to you which you have requested and/or resolve any queries that you might raise when you call.

CONTACTING US BY EMAIL

Our email correspondence may be kept as a record of your contact with us, and to enable us to respond to any queries that you may have.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of Kona Yoga or its services, or your dealings with this site, please contact us at:

Kona Yoga

konayogini@gmail.com.

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